Frequently Asked Questions

These frequently asked questions are designed to provide a better understanding of how the World of Ports system works. They provide basic information aimed at addressing some of the common queries we have about the service and give you some guidance about how to make the most of your subscription.

If you would like more information, or your question is not covered here please let us know. Use the Contact Us form, register a Support Issue, telephone us on +44 1375 484928, or email us at support@iss-worldofports.com and we'll be delighted to help.

I would like to use World of Ports data in my own system, is this possible?

World of Ports is available as XML data and has been integrated into a number of different systems used by some of the world’s most successful shipping companies. ISS has experience in working to integrate World of Ports information into clients own in house systems or a number of different commercial maritime ERP packages including ShipNet and Veson IMOS.

Please contact us with more details of your requirement and we will be delighted to discuss your needs and how we can help.

Can I use ISS World of Ports on my phone or tablet?

We have designed ISS World of Ports to recognise what sort of screen it is being displayed on and the user experience will adapt based upon this. No matter whether you’re using an iOS, Android, or Windows Phone device you can access all the same features and content you could get if accessing it from your desktop.

The one thing that is not yet supported is the map function on World of Ports. We still need to put some work in to get the map working with touch screens in quite the way we'd like it to, but rest assured, we're as keen as you are to see this functionality put in place.

You don’t need to download an app or install anything on your machine. Just click on any link to World of Ports and you’ll see the mobile version automatically.

Why doesn't the port map show me all the terminals and berths in a facility?

The maps in ISS World of Ports are centered on the recognised latitude and longitude for the port in question. While the maps displayed in the port document view pages will show all the terminals and berths on the screen at once in most cases, we know there are some instance, where ports are spread over a large geographic area, when this will not be possible. An example of this is Curacao in the Dutch Antilles, where the subsidiary Bullen Bay terminal is located a considerable distance away.

To see facilities that fall outside the initially viewable area, please use your mouse to pan across the map to see more details, or zoom out to see a greater geographic area.

What is ISS World of Ports' cookie policy?

We use cookies on our website to help personalise your experience with our site and collect usage statistics. We assume that this is fine with you.

Most web browsers allow some control of most cookies through the browser settings. To learn more about how to manage cookies, and see which are present on your machine sites such as www.aboutcookies.org or www.allaboutcookies.org will help you.

For information on how to opt out of Google Analytics tracking (used by ISS World of Ports and many other websites) please visit tools.google.com/dlpage/gaoptout.

Why doesn't a particular port have a detailed map available?

We generate detailed maps based on analysis of traffic volumes, number of terminals and berths, and direct customer requests; this enables us to schedule creation of detailed maps and prioritise those which will be of most interest to users.

We currently have over 300 maps available and continue to invest in developing news maps. If there is a port that you strongly feel should have a detailed map provided for it please let us know.

Can I use both map search and advanced search?

At present it is not possible to intersect a search based on drawing a shape on the map and the advanced search function.

This is something we would very much like to be able to offer and our developers are working on building a capability to do this which we will roll out as soon as it is reliable.

What is the "comment" function I see when I view a port?

ISS World of Ports allows you to add your own notes to port details. This can be used for anything you like - your own thoughts regarding your experience at this port, additional elements of best practice that relate to the way you operate, or regular to-do lists for what you want to check regarding the port.

You can have as many notes on as many ports as you like, and because they are directly linked to your log in, they are only accessible by you.

How do I manage elements on the My Account page?

Your account starts as a blank canvass for you to fill with content that is relevant to you. Click on the "+Add New Items" area to open up the options for the type of content you want to add to your content space below, and drag them down into the bottom part of the screen, putting them where you would like them to appear.

Your Saved Searches and Favourite Ports will automatically reflect what you have set up elsewhere in the World of Ports site.

rss-logo-png-643   RSS Feeds

RSS Feeds provide a stream of updated material from another website, a little like a news ticker.

When you drag an RSS Feed into your content area it will default to providing you with a stream of ISS provided news, however you can easily change this or add any others that you like. To change the feed hover over the title bar of the content block and click on "Edit". Then paste the URL (web address) for the feed you would like to subscribe to into the "Feed Url" box and click on save.

Most news services will offer RSS feeds, they may call it "subscribe", or you can look for it in their sitemap, alternatively it may be highlighted by using the orango broadcast like logo above.

 twitter-bird-blue-on-white  Twitter

Twitter is a popular microblogging service that many people and organisations use to send "tweets" - short updates about their activities or links to material. When you pull a Twitter feed into your content area it will default to providing a feed from the ISS Twitter feed (@Inchcape_SS). To change this hover over the title bar of the content box and click on "Edit", then paste in the username of the Twitter feed you would like to receive, for example, to get updates from Lloyd's List put "@LloydsList" into the Username box, then click on save. You may need to refresh the "My Account" page to start receiving tweets. 

 delete-icon  Delete a Content Box

To delete a content box hover over the title of it and click the X close button on the right of the title bar. You can move content blocks around by clicking and dragging them.

How do I check if a particular vessel will fit in a berth?

If you are looking for berths that match the known dimensions of a vessel, use the Advanced Search section of the Post Search page. Click into Berth Search Options and scroll down until you see the Permissible Vessel Parameters section. Here you can key in the details of your vessel (see below).

permissible-vessel-parameters

You should put the dimensions of the vessel into the "From" column - this will retrieve all the berths that are larger than the parameters you enter.

You can further refine your search by intersecting other search elements, such as using General Criteria to choose a region or country where the berth should be located.

How do I manage favourite ports?

You can make a port a Favourite by clicking on the star symbol you will see next to the title of a port when viewing port details (see below) or in Search results.

favourite-port-icon-1

Clicking on the star will cause it to light up - indicating it is a Favourite.

Favourites can be accessed in the "My Account" page - where you can either drag a Favourite Ports content box into your personalisable area, or directly access all your Favourites from the right hand navigation pane.

To remove a port from your list of Favourites either click on the red "Remove" buttons on the Favourite port page, or simply click on a lit star in either port view or search results to turn it off.

How do I work with the individual port maps?

When you open a port details page, you will see a Google map of the port and its surrounding area, while you can pan and zoom around in this pane, you may find it easier to click on the magnifying glass in the bottom left of the screen to pop out a bigger map display. In this you can use typical panning and zooming tools, as well as locating the latitude and longitude of where your mouse is pointing by right clicking on the map. If there is a detailed ISS Map available this will be superimposed on the Google Map, you can use the slider at the bottom of the pop out to adjust the transparency of this map.

When available, static versions of the detailed ISS Maps can be found by following the link to them in the left hand column of the port details.